01 Our services
Parallex Web Studio designs, builds, and supports custom websites for businesses, along with related services such as copywriting, content creation, and ongoing maintenance. The exact services for your project are described in the proposal or written agreement we provide before any work begins.
02 Quotes, proposals & project scope
Every project is custom-quoted based on what you need. Once we understand the scope, we provide a written quote with a fixed price. That quote covers the work described in it — anything beyond the agreed scope (new pages, features, or significant changes of direction) is treated as a separate request and may affect the price and timeline. We'll always confirm with you before doing additional billable work.
03 Your responsibilities
To keep your project on track, you agree to:
- Provide accurate information about your business and project goals;
- Supply any content you intend to use (text, images, logos, accounts) in a timely manner, or ask us to create it for you;
- Review work and give clear feedback or approval at each stage within a reasonable timeframe;
- Confirm that any material you give us is yours to use and doesn't infringe anyone else's rights.
If we're waiting on content or approvals, the project timeline may shift accordingly.
04 Payment
Unless your agreement says otherwise, projects are invoiced with a deposit due before work starts and the balance due at or before launch. Payment terms, amounts, and any milestones are set out in your proposal. Invoices are payable within the period stated on them, and late payments may pause work until the account is settled. All prices are in Canadian dollars unless noted, and taxes are added where applicable.
Deposits are non-refundable — they reserve your place in our schedule and cover the work that begins right away. Fees for work we've already completed are also non-refundable. If you cancel a project partway through, you're responsible for the work done up to that point, and any remaining balance for that work becomes due.
05 Revisions & timelines
Your project includes the rounds of revisions described in your proposal. We'll give you a realistic timeline at the outset — most sites launch in about two weeks from kickoff — but timelines depend on receiving your content, feedback, and approvals on schedule. Delays on either side, or changes to scope, can move the launch date.
06 Intellectual property
What you own
Once your project is fully paid for, you own the final website deliverables we create specifically for you — including the design and the content we produce for your site. Any materials you provided to us (your logo, text, and images) remain yours.
What we keep
We retain ownership of any underlying tools, code components, frameworks, and techniques we use across projects, and we keep the right to reuse that general know-how. We also keep the right to display your completed project in our portfolio and marketing unless we agree otherwise in writing.
Third-party assets
Some projects use third-party elements — fonts, stock photos, plugins, or platform features — that are licensed, not owned. Those remain subject to their own licenses, which we'll pass along or set up under your accounts where relevant.
07 Third-party platforms & services
We often build on or connect to third-party platforms (such as hosting providers, Webflow, WordPress, Shopify, payment processors, and analytics). Those services have their own terms, pricing, and availability, which are outside our control. We're not responsible for outages, changes, or fees charged by third parties, though we'll help you choose reliable ones and get set up.
08 Post-launch support
After launch, you receive a period of close support to fine-tune the site, as described in your proposal — typically two weeks. Beyond that, ongoing support and maintenance are available on the terms we agree to. Support covers fixes and small updates; new features or redesigns are quoted separately.
09 Warranties & limitation of liability
We take pride in our work and will perform our services with reasonable skill and care. That said, we can't guarantee specific business results, search rankings, traffic, or revenue, and the website is otherwise provided “as is” to the extent permitted by law.
To the fullest extent allowed by law, Parallex is not liable for indirect, incidental, or consequential losses, and our total liability for any claim relating to a project is limited to the amount you paid us for that project. Nothing in these terms limits any rights you have that cannot be limited under applicable law.
10 Termination, changes & governing law
Either party may end a project as set out in the agreement; if you cancel, you remain responsible for work completed up to that point. We may update these terms from time to time, and the current version will always be posted here with its “Last updated” date.
These terms are governed by the laws of the Province of Québec and the federal laws of Canada that apply there, and any dispute will be handled by the courts of Québec.
Questions about these terms? Get in touch:
Parallex Web Studio
Email: contact@parallex.ca