01 Information we collect
Information you give us
When you fill out a form on our site or email us, we collect the details you choose to share. That typically includes your name, email address, phone number, how you heard about us, and anything you tell us about your business or project.
Information collected automatically
Like most websites, we may collect limited technical data when you visit — such as your approximate location, browser and device type, and how you navigate the pages. Your language preference (English or French) is stored locally in your browser so the site remembers it on your next visit.
02 How we use your information
We use the information we collect to:
- Respond to your inquiry and schedule or hold a strategy call;
- Prepare quotes, proposals, and deliver the services you ask for;
- Communicate with you about your project, including updates and support;
- Improve our website and understand how visitors use it;
- Meet our legal and accounting obligations.
We do not use your information for automated decision-making, and we don't send marketing messages unless you've asked us to.
03 Consent & legal basis
We collect and use your personal information with your consent — for example, when you submit a form — and as needed to provide the services you request or to comply with the law. You can withdraw your consent at any time by contacting us, though doing so may mean we can no longer provide certain services.
As a business operating in Québec, we handle personal information in line with Québec's Act respecting the protection of personal information in the private sector (Law 25) and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
06 How long we keep your information
We keep personal information only as long as we need it for the purpose it was collected — to respond to your inquiry, deliver a project, and meet our legal and accounting obligations. When it's no longer needed, we securely delete or anonymize it.
07 How we protect it
We use reasonable technical and organizational measures to protect your information against loss, theft, and unauthorized access — including limiting who can access it and using reputable, secured service providers. No method of transmission over the internet is completely secure, but we work to safeguard your data and to address any incident promptly.
08 Your rights
You have the right to:
- Access the personal information we hold about you;
- Correct information that is inaccurate or incomplete;
- Withdraw your consent or ask us to stop using your information;
- Request deletion of your information, subject to our legal obligations.
To exercise any of these rights, contact us at contact@parallex.ca.
09 Third-party links
Our site may link to other websites we don't control. This policy doesn't cover those sites, so we encourage you to review their privacy practices before sharing any information.
10 Changes to this policy & how to reach us
We may update this policy from time to time. When we do, we'll change the “Last updated” date above, and significant changes will be highlighted on this page.
Privacy questions? Our person responsible for the protection of personal information can be reached at:
Parallex Web Studio
Email: contact@parallex.ca